Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
Last updated: March 9, 2026Information We Collect
When you register on Daiakner as a parent, we collect information necessary to help you find the right nanny for your family. This includes:
- Account details: your full name, email address, phone number, and profile photo
- Family information: the number and ages of your children, any special care needs, and your general location or neighbourhood
- Booking data: dates, times, and details of childcare sessions you request or schedule
- Payment information: billing details processed securely through our payment provider — we do not store full card numbers on our servers
- Communications: messages exchanged with nannies through our in-app messaging system
We collect this information directly from you when you create an account, complete your profile, or use our services.
How We Use Your Information
We use the information we collect solely to provide and improve our nanny-matching platform. Specifically, we use your data to:
- Match you with qualified, verified nannies that fit your family's needs and location.
- Facilitate bookings, scheduling, and in-app communication between parents and nannies.
- Send you important notifications such as booking confirmations, reminders, and service updates.
- Process payments and issue receipts for completed childcare sessions.
- Ensure the safety and trust of our community through identity verification and background checks on nannies.
- Improve our platform by analysing usage patterns (always in anonymised or aggregated form).
We will never use your personal data for purposes unrelated to operating the Daiakner platform without your explicit consent.
Information Sharing
We understand that your family's information is sensitive. We share your data only when it is necessary to provide the service:
- With nannies you contact or book: we share your first name, general location, and family details so nannies can respond to your requests appropriately.
- With payment processors: billing data is passed to our certified payment partner (e.g. Stripe) to complete transactions securely.
- With verification services: to carry out background checks on nanny applicants, we may share limited data with trusted third-party verification providers.
- When required by law: we may disclose information if required by a court order, legal obligation, or to protect the safety of children and families on our platform.
We do not sell, rent, or trade your personal information to advertisers or any third parties for marketing purposes.
Data Security
The safety of your family's data is a top priority for us. We implement industry-standard security measures to protect your information:
- All data is transmitted over encrypted HTTPS connections.
- Passwords are hashed using strong, one-way algorithms — we never store them in plain text.
- Access to personal data within our team is restricted to authorised personnel only, on a need-to-know basis.
- Our servers are hosted on reputable cloud providers with regular security audits and automatic backups.
- We monitor our systems continuously for unusual activity or potential breaches.
While we take every reasonable precaution, no method of online transmission is 100% secure. If you suspect any unauthorised access to your account, please contact us immediately.
Your Rights & Choices
As a user of Daiakner, you have full control over your personal data. You have the right to:
- Access: request a copy of the personal data we hold about you at any time.
- Correction: update or correct any inaccurate information in your profile directly through the app or by contacting us.
- Deletion: request that we delete your account and all associated personal data. Note that some data may be retained for legal or safety obligations.
- Data portability: receive your data in a structured, machine-readable format upon request.
- Withdraw consent: opt out of non-essential communications such as promotional emails at any time via your account settings.
To exercise any of these rights, please contact us at daiakner.support@gmail.com. We will respond to all requests within 30 days.
Cookies & Tracking
Daiakner uses cookies and similar technologies to ensure the platform works correctly and to improve your experience:
- Essential cookies: required for core functionality such as keeping you logged in and remembering your session preferences.
- Analytics cookies: help us understand how parents and nannies use the platform, so we can improve it. This data is collected in aggregated, anonymised form.
- Preference cookies: remember your settings such as language selection.
We do not use cookies to serve targeted advertising. You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the platform.
Changes to This Policy
We may update this Privacy Policy from time to time as our platform evolves or legal requirements change. When we make significant changes, we will:
- Display a notice on the platform informing you of the update.
- Send an email notification to your registered address if the changes materially affect how your data is used.
- Update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of Daiakner after any changes are posted constitutes your acceptance of the updated policy. If you do not agree with the changes, you may close your account at any time.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. We are committed to resolving any privacy-related enquiries promptly and transparently.
- 📧 daiakner.support@gmail.com
- 📍 Yerevan, Armenia
Our team typically responds within 1–2 business days. For urgent matters related to child safety or a suspected data breach, please mark your message as urgent and we will prioritise your request.
Questions about your privacy?
We're here to help. Reach out to our support team and we'll get back to you as soon as possible.
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